Frequently Asked Questions
Everything you need to know about your shopping experience.
How is my order packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes with no mention of the contents or our brand name on the exterior.
What materials are your products made from?
Our collection features high-quality, body-safe materials including medical-grade silicone and TPE, ensuring a realistic feel and long-lasting durability.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns once the security seal is broken. If a product arrives defective, please contact us within 14 days for a replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure encrypted payment gateways to ensure your financial data remains safe.
How should I clean and maintain my purchase?
We recommend cleaning with warm water and mild anti-bacterial soap or a specialized toy cleaner after every use. Ensure the item is completely dry before storing in a cool, dark place.